Support after the sale
Let’s make
things right.
Tell us what happened, and give us the details we need to review your return request.
30-day warranty
All goods carry a 30-day warranty against manufacturing defects, starting on the date of delivery. Claims must include the original invoice number and the device IMEI.
Report a fault.
Dead-on-arrival (DOA) units are eligible for a free replacement under the 30-day warranty.
- Physical damage, liquid damage, unauthorised repairs and misuse are not covered.
- Include the original invoice number, model, IMEI and a description of the problem for each device.
Get approval first.
RMA requests must be raised within 30 days of delivery. A Return Authorisation (RMA) number must be issued by our sales team before any goods are returned.
- Returned units must be complete, in their original condition and free of account locks.
- Unauthorised or late returns may be refused or subject to a restocking fee.
Tell us about your return